Help & Support
Everything you need to get the most from Gut Rhythm
Getting Started
How do I create an account?
I did not receive a verification email. What should I do?
Check your spam or junk folder first. If it is not there, tap Resend Verification Email on the login screen, or contact us at support@atmaayurveda.com and we will manually verify your account.
How do I reset my password?
On the login screen, tap Forgot Password and enter your email address. You will receive a password reset link within a few minutes. Check your spam folder if it does not arrive.
Programs and Sessions
What is the difference between the 60-Day and 90-Day programs?
Both programs are structured day-by-day Ayurvedic gut health journeys. Each day includes one guided session combining pranayama, movement, micro-meditation, and a daily habit cue. The 60-Day Belly Balance Program is the flagship offering, covering the complete four-phase journey. The 90-Day program extends this with an additional 30 days of deepened practice.
60-Day Program: $79.99 one-time · 120-day access window
90-Day Program: $109.99 one-time · 180-day access window
What is the difference between a program and a subscription?
A program (60-Day or 90-Day) is a one-time purchase that gives you access to a structured, day-by-day journey. A subscription gives you access to the Daily Sessions Library to browse and play sessions freely. The Yearly subscription also includes unlimited access to the Mastery Vault — exclusive science masterclasses.
When does my next session unlock?
One new session unlocks every 24 hours after you complete the current day’s session. Completion is registered when you watch at least 90% of the session video or tap Mark Complete. Sessions unlock at midnight local time.
What if I miss a day?
No penalty. Your program simply continues from the next incomplete day. We do not skip days automatically — you pick up exactly where you left off. You also have two Excuse Tokens per program that allow you to unlock the next day without completing the current one.
Can I restart my program?
Yes. Go to your program detail screen and tap Restart Program. This will reset your progress back to Day 1. Please note this action cannot be undone.
Subscriptions and Billing
Does the app offer a free trial?
Yes. New subscribers to the Monthly ($14.99/month) and Yearly ($129.99/year) plans receive a 7-day free trial. Your free trial begins on the date you subscribe. To avoid being charged, cancel at least 24 hours before the trial ends through your Apple App Store or Google Play account settings. The 60-Day and 90-Day one-time programs do not include a free trial.
Can I switch between plans?
Yes, with the following rules: Upgrade (e.g. Monthly to Yearly): Takes effect immediately. Your progress is always saved. Downgrade (e.g. Yearly to Monthly): The change is deferred — your current plan continues until it expires, then the lower plan begins. You will not be charged twice. Buying a one-time program while on a subscription: Both remain active simultaneously. To avoid being billed for both, cancel your subscription first or upgrade your subscription plan instead. Yearly subscribers: Your plan already includes everything in the 60-Day and 90-Day programs. No need to purchase those separately.
How do I cancel my subscription?
Subscriptions are managed by Apple App Store or Google Play Store — not by us directly. To cancel:
- iPhone/iPad: Go to Settings > [Your Name] > Subscriptions > Gut Rhythm > Cancel Subscription
- Android: Open Google Play > tap your profile > Payments & subscriptions > Subscriptions > Gut Rhythm > Cancel
After cancellation, your access continues until the end of the current billing period. It will not renew after that.
I purchased the app on a new device. How do I restore my purchase?
Open the App and go to Account > Restore Purchases. Make sure you are signed in with the same Apple or Google account used for the original purchase. Your purchases and program progress will be restored automatically.
I was charged but cannot access my content. What do I do?
First, try Restore Purchases in the Account screen. If that does not resolve it, please contact us at support@atmaayurveda.com with your order confirmation or receipt and we will investigate immediately.
How do I request a refund?
Refunds are handled by Apple or Google, not by Gut Rhythm directly. To request a refund:
- Apple: Visit reportaproblem.apple.com
- Google: Open Google Play > Order History > select the purchase > Request a Refund
If you have difficulty with the refund process, please contact us at support@atmaayurveda.com and we will assist you.
Technical Issues
A video is not loading or is buffering. What should I do?
- Check your internet connection — videos require a stable connection to stream
- Close the App completely and reopen it
- Try switching between Wi-Fi and cellular data
- Ensure your iOS or Android version is up to date
- If the issue persists, contact us at support@atmaayurveda.com with your device model and OS version
A video is not loading or is buffering. What should I do?
- Check your internet connection — videos require a stable connection to stream
- Close the App completely and reopen it
- Try switching between Wi-Fi and cellular data
- Ensure your iOS or Android version is up to date
- If the issue persists, contact us at support@atmaayurveda.com with your device model and OS version
The App crashed or is not working correctly.
Please force-close the App and reopen it. If the problem continues, delete and reinstall the App — your account and progress are saved to the cloud and will be restored when you log back in. If the issue persists, please email us at support@atmaayurveda.com with a description of what happened and your device details.
How do I set a daily reminder?
Go to Account and toggle on Daily Reminder. You will be prompted to select your preferred reminder time. Reminders are opt-in and disabled by default. You can change or disable them at any time from the same screen.
Account and Privacy
How do I delete my account?
Go to Account > scroll to the bottom > tap Delete Account. You will be asked to confirm. Once deleted, your account and personal data will be permanently removed within 30 days. This action cannot be undone. Your purchase history will be retained by Apple or Google as per their policies.
What data does the App collect about me?
We collect your email address, optional name, program progress, session completion data, and reflection responses. We use Firebase for authentication and data storage, and ConvertKit for email communications if you opt in. We do not sell your data or use it for advertising. Please see our full Privacy Policy in the App or at atmaayurveda.com for complete details.
Contact Us
We are here to help. If your question is not answered above, please reach out:
Email: support@atmaayurveda.com
Website: atmaayurveda.com
We aim to respond to all enquiries within 1 business day.
